Support

I added my playlist but no channels show up

Most of the time the provider address is incomplete. For an Xtream login, the address must start with http:// or https:// and end with a port number (for example: http://example.com:8080). Also watch out for leading or trailing spaces in your username and password.

A stream won't open or keeps freezing

First, try the same channel on another device. If it plays there, the problem is your connection. If it doesn't, your provider may have taken that channel down. Kanally explains each error separately: "server refused" relates to your subscription, "not found" to the channel itself, and "no connection" to your internet.

Some providers allow only one device at a time. If a stream is open somewhere else, close it.

It doesn't show up on my car screen

In Kanally, everything is done from inside the app. Open the Cast to Car tab, tap Choose your car and pick your head unit from the list. If the unit isn't listed, make sure it's turned on and that it's on the same network as your phone or connected to it.

On the free tier you get 40 minutes of car screen time per day. When your time is running low, you can watch a short ad to earn 15 more minutes; Kanally Pro unlocks unlimited use.

The program guide (EPG) is empty for some channels

The program guide comes from the XMLTV file your provider supplies. Channels with no match in that file won't show a guide. Kanally tells you plainly how many channels were matched; if data is missing, it doesn't make it up.

I can't see my subscription on my new device

Use the Restore Purchases button on the Settings screen. Your subscription is tied to your App Store account; you just need to be signed in with the same Apple Account.

How do I cancel my subscription?

On your iPhone, go to Settings → your name → Subscriptions, choose Kanally and cancel. After you cancel, you can keep using it until the end of the current period. Cancellation is managed by Apple, not from within the app.